Delivery
Delivery
1. Delivery all over Europe and the UK
We deliver our products all over Europe and outside the European Union:
UK (Wales, England, Scotland and Northern Ireland), Republic of Ireland, Finland, Germany, Sweden, Norway, Estonia, Austria, Switzerland, France, Spain, Italy, Romania, Bulgaria, Latvia, Lithuania, Albania, Croatia, Czech Republic, Denmark, Greece, Hungary, Liechtenstein, Luxemburg, Macedonia, Malta, Monacо, Montenegro, Netherlands, Poland, Portugal, Serbia, Slovakia, Slovenia, and Iceland.
* Delivery to the USA is not available
2. Shipping cost
We use reliable shipping companies such as ACE Logistics, DSV, and Dachser. We do not charge any additional payments for delivery arranging. You pay the delivery fee only.
However, in case the delivery is carried out to countries outside the European Union, the customer is responsible for import customs duties and taxes.
If you want to know the shipping fee before making an order, please fill out the form placed on each product card. The shipping cost correlates with the good’s size, weight, and shipping distance. We will send the request to several logistic companies to offer you the best option.
3. Delivery
Assembled saunas, sauna kits longer than 2,4m, OR hot tubs with a diameter bigger than 2m are delivered by a 17m long truck with a semi-trailer (articulated truck) without a crane or a lift. The buyer must organize the unloading of the order from the board of the semi-trailer upon the delivery of the goods. A crane or forklift is required to get the item down from the truck.
Additional unloading is not required while ordering a Hot Tub with a diameter less than 2m or a sauna kit that is 2m or 2,4m long. Delivery is carried out by a tail lift truck.
- The shipping company will contact you directly before the delivery. If you need the delivery on a specific date or want to postpone the delivery, please inform us while placing the order or at the earliest possible time.
- The buyer must ensure that the truck can reach the unloading point without any hindrance. If access is restricted, please let us know at the time of ordering.
- Unloading takes place at the boundary of the site (on the pavement) or as close to it as possible, taking into account local conditions.
- Installation, assembly, or connection services are not provided.The product is shipped directly from our factory in Estonia, so we cannot offer on-site assembly and service.
In the table below you can see the delivery options for each model:
| Product model | Flat-pack | Assembled |
|---|---|---|
| Barrel sauna S16 | Tail lift truck | 17m lorry without lift |
| Barrel sauna S2 | Tail lift truck | 17m lorry without lift |
| Barrel sauna S2V | Tail lift truck | 17m lorry without lift |
| Barrel sauna S3 | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna S3P | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna S3V | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna S4P | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna S4PV | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna S5P | 17m lorry without lift | 17m lorry without lift |
| Barrel sauna SH | Tail lift truck | 17m lorry without lift |
| Sauna Oval | 17m lorry without lift | 17m lorry without lift |
| Fiberglass hot tub 2x1,7 | Tail lift truck | Tail lift truck |
| Fiberglass hot tub 2x2 | Tail lift truck | Tail lift truck |
| Fiberglass hot tub 1,8x1,8 | Tail lift truck | Tail lift truck |
| Fiberglass hot tub rund 1,8 | Tail lift truck | Tail lift truck |
| Fiberglass hot tub oval 1,85x0,95 | Tail lift truck | Tail lift truck |
| Wooden Hot Tub rund 1,6 | Tail lift truck | Tail lift truck |
| Wooden Hot Tub rund 1,8 | Tail lift truck | Tail lift truck |
| Wooden Hot Tub rund 2,0 | Tail lift truck | Tail lift truck |
| Wooden Hot Tub rund 2,2 | Tail lift truck | 17m lorry without lift |
| Wooden Hot Tub rund 2,4 | Tail lift truck | 17m lorry without lift |
| Wooden Hot Tub oval 1,3x0,85 | Tail lift truck | Tail lift truck |
| Wooden Hot Tub oval 1,6x1,0 | Tail lift truck | Tail lift truck |
4.The responsibility of the buyer
The Buyer is responsible for carefully checking the goods for completeness and transport damage immediately upon the delivery. More information about warranty conditions – “Terms and Conditions”
We hire transport through our shipping partners, which means that we are not able to control, prevent or be responsible for any possible delays or damages during the transit of our goods. Each shipment is insured. If you have any problems or concerns related to shipping– we will always do our best to help you!
If you have any questions or need more information, please contact us by email sale@baltresto.com or phone +372 6028449. Our Sales Department will be happy to help you make the right choice and find the best goods for you.
