Delivery

Our logistics department will notify you as soon as your order is ready for dispatch. We will send you an email, after which we will coordinate available delivery options and an estimated delivery date with you before arranging transportation. After the date and conditions are confirmed, we hand your order over to our carrier, who will deliver it to the address you provided.

The delivery method depends on the final destination of your order. We choose the optimal route to ensure reliability and the best possible cost for you.

• Intra-continental delivery is carried out by ground transport (trucks). This is the most direct and efficient method.
• Intercontinental delivery (for example, to North or South America, Canada, or Asia) is performed by sea freight in containers. In such cases, we organize delivery to the seaport in the destination country, where you can pick up the goods yourself or hire a transport company to deliver them to your address.

Our manager will always inform you about the preferred transport method for your region when placing the order.

Yes, this is possible.

If you plan to pick up the order using your own logistics company or a third-party carrier, you must inform our manager after receiving the notification that your order is ready. Our staff will guide you through the next steps and provide the loading schedule from our warehouse.

Within the European Union, delivery usually takes no more than 10 calendar days from the moment the goods are handed over to the carrier.
For deliveries outside the EU and/or to islands, delivery times are calculated individually.

In any case, you can clarify the estimated time and conditions with our logistics department once your order is ready for shipment.

We understand how important planning is for you, and we do our best to meet agreed deadlines. However, please keep in mind that international transportation may be affected by many factors that are difficult to predict precisely:

• Route length and complexity

• Weather conditions and road situations (traffic, roadworks)

• Customs and border controls

• Queues during loading/unloading at other stops along the route

• Official holidays and weekends in transit countries

How we manage communication with you:

• Advance notice. We always provide your contact details to the carrier and request that they reach out to you in advance (1–2 days before) to confirm the date and approximate arrival time.

• Day-of-delivery confirmation. On the day of delivery, the carrier will call you to provide a more precise time window.

• Time window. Please expect a 2-3-hour delivery window. This is standard practice for long-distance freight logistics.

We appreciate your understanding and patience. These measures ensure the safety of your shipment, even if some flexibility in timing is required.

Deliveries are made using trucks between 10 and 17 meters long, depending on the cargo.

Large-vehicle deliveries require specific conditions. To ensure a smooth delivery, please prepare in advance by considering the following three key factors:

1. Access and maneuvering

Make sure the delivery location is accessible for large trucks and has enough space for turning or reversing. The access road must be wide enough for both the truck and any unloading machinery you plan to use.
Check for height obstacles (gates, arches, tree branches, wires) and any traffic restrictions for heavy vehicles.

2. Space for unloading

The unloading area must be flat, solid, and spacious enough for safe unloading and temporary storage of the goods.
Ensure that the area allows the truck to open side boards or remove the tarp safely.

If unloading must occur on a public road, you must obtain the necessary permits and place safety signage/barriers in advance.
The driver is not responsible for finding an unloading area for your goods.

3. Unloading equipment

Please note that our delivery service includes transportation of the goods to the specified address only. Unloading of the goods and moving them onto your premises are not included in the delivery cost and must be arranged by you independently. The driver does not perform any loading or unloading work and is responsible solely for transporting the goods.

You must ensure in advance that a team of workers or suitable lifting equipment (such as a forklift or a crane with appropriate lifting capacity) is available on site.

The absence of unloading equipment may result in truck downtime and additional costs on your side.

If any of the above conditions are difficult to meet, please prepare an alternative unloading location in advance (e.g., an open parking area or warehouse facility).

Correct acceptance of goods is essential for quick resolution of any issues.

Please follow these steps:

1. Inspection before signing the delivery document

2. Record any issues if damage is found

If you detect any damage, please take photographs and make a note on the delivery document or on the driver’s electronic device before signing. It is sufficient to indicate that damage has been observed. Immediate registration of your claim is important, as it simplifies and speeds up further processing.

3. Submit a claim

If you have a complaint at the time of delivery, you must submit it through our online form. Please attach photographs and, if possible, a copy of the completed delivery note. This significantly accelerates the review and resolution of your case.

You can submit your claim using the form on our page here: https://baltresto.com/reclamations/

Important: Signing delivery documents without comments means you accepted the goods in good condition.
After that, filing claims for visible damage becomes extremely difficult.